Status Update
Unexpected Downtime (March 27)

Unexpected Downtime (March 27)

Professional Web Presence (PWP) underwent unexpected downtime on the morning of Sunday, March 26th 2017. All PWP websites were unavailable until 8:10am March 27th 2017.

We apologize for this unexpected downtime. 

We are in the process of determining the root cause. An update will be provided here when we have completed the long-term maintenance fix.

Technical Details

Our current assumption is that the database providing PWP is encountering some edge-case issues with high numbers of files_opened. This increased value is resulting in the database repeatedly reporting an error, which eventually results in unresponsive behavior.