Status Update
Unexpected Downtime (July 30 – July 31)

Unexpected Downtime (July 30 – July 31)

PWP has been having intermittent downtime issues for the last 72 hours. However, our leadership team appears to have identified the issue and corrected it.

We apologize for any inconvenience this unexpected downtime may have caused any of your websites.

Technical Details

The unexpected downtime appeared to mirror a similar issue PWP had in April 2016.

However, this case appeared to be connected to PWP’s recent updates to both PHP and mySQL. PWP settings to increase memory allocation and file limits have been deprecated for new best-practices.

The updated change appears to have increased the open_files_limit, which should allow PWP to continue to grow as on-campus adoption continues.