Status Update
Unexpected Downtime (04/26/16)

Unexpected Downtime (04/26/16)

PWP experienced unexpected downtime between ~5:00pm April 26th until ~9:00am April 27th.

All websites hosted on PWP were effected and were unavailable during this downtime. 

The root cause appears to be a database server issue, which we are examining in further detail. All PWP websites should now be operating normally. We apologize for any issues this may have caused.

Postmortem Update

The cause of the downtime has been determined. The PWP database system maxed out on simultaneous connections, resulting in memory limits being reached.

PWP is implementing multiple solutions moving forward to prevent this issue from occurring again:

  1. PWP is being migrated to a newer version of PHP, which should lower the memory footprint.
  2. Database memory and simultaneous connection configurations have been increased.
  3. Database and service reporting tools are being deployed to monitor PWP status.

For any issues or questions, please don’t hesitate to contact us.